Missed calls
You're on a job, the phone rings, and the caller tries the next business on the list. Unanswered calls often turn into lost work.
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Stop losing calls
For Charlotte, NC plumbers
Charlotte plumbers: stop losing calls to the shop down the street.
When someone in Charlotte searches "plumber near me," they call whoever looks best on Google Maps, or whoever picks up. Our free Map Gap audit shows where your listing loses calls to nearby competitors, and how to fix it.
- Month-to-month, cancel anytime
- Plain-English audit, no obligation
The gaps
Where Charlotte plumbers quietly lose jobs
Most of it happens before anyone ever talks to you.
Too few reviews
Happy customers rarely leave reviews unless asked. A competitor with more recent reviews can look like the safer choice, even if your work is better.
No (or outdated) website
Customers check you out before they call. A missing, slow, or hard-to-use site on a phone makes it easy for them to move on.
Services
Four fixes for the most common gaps
Start with the one that matters most to you. Add the rest when you're ready.
Website design
A fast, mobile-friendly site built to turn visitors into calls and booked jobs: clear services, service areas, and a big "call now" button.
- Mobile-first, fast-loading
- Click-to-call and quote request forms
- Basic on-page local SEO
Google Business Profile optimization
Your Google Maps listing is often the first thing people see. We clean it up and keep it active so it works as hard as you do.
- Categories, services, and hours
- Photos and regular updates
- Accurate info across the web
Automated review generation
After each job, customers get a friendly text or email with a direct link to leave a Google review. No awkward asking required.
- Automatic follow-ups after each job
- One-tap link to your review page
- Help replying to reviews
Missed-call text-back + AI chatbot
Missed a call? The caller instantly gets a text so the conversation keeps going. A website chat assistant answers common questions and captures leads 24/7.
- Instant text back on missed calls
- Website chat that collects contact details
- Leads sent straight to your phone or email
How it works
Simple, step by step
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Free Map Gap audit
Send us your business name or Google Maps link. We review your listing, reviews, website, and how calls are handled, then send a plain-English report. Free.
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Fix one problem
We start with the biggest gap, whether that's missed calls, reviews, or your listing, and fix it properly. For most plumbers that starts with a one-time Google Listing Tune-Up. No giant package you don't need.
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Grow
Once that's working, we tackle the next gap. You add services only when they make sense for your business.
Pricing
Straightforward starting prices
Every business is different, so these are starting points. Start with a free Map Gap audit; it comes with an exact quote.
Google Listing Tune-Up
One-time fix for your Google Business Profile.
Starting at$197 one-time
- Categories, services, and service area
- Hours, description, and photos
- Q&A and website link checked
Call Catcher
Missed-call text-back and review requests.
Starting at$297/mo
- Instant text back on missed calls
- Automated Google review requests
- Simple monthly report
Local Growth
The full local package.
Starting at$497/mo
- Everything in Call Catcher
- Simple website + hosting
- AI website chatbot
- Regular Google profile posts
Website
A site built to turn visitors into calls.
PricingCustom quote
Quoted after your free audit, based on what your business needs.
- Mobile-first design
- Click-to-call & quote forms
- Basic local SEO setup
All prices are starting points in USD and may vary based on your needs. Monthly plans are month-to-month and you can cancel anytime. Third-party costs (e.g. SMS, domain) may apply.
Sample Map Gap report
What your free audit looks like
A short, plain-English report comparing your Google listing with nearby competitors.
Real example from public Google data (names hidden), checked Oct 2026
Map Gap report: Plumber A (Charlotte)
| Listing item | Plumber A (Charlotte) | Top competitor nearby |
|---|---|---|
| Primary category | Septic system service (not “Plumber”) | Plumber |
| Google rating | 1.0 | 4.9 |
| Hours listed | None (Google shows “Add hours”) | Open 24 hours |
| Listing claimed | No (“Claim this business” shown) | Not checked |
| Website | Linked, but did not load in our check | Linked |
| Photos | None (Google shows “Add photos”) | Not checked |
Top 3 gaps, ranked by impact
- Wrong primary category: listed as a septic service, so it is unlikely to show up when people search “plumber”.
- Listing is unclaimed: the owner can’t add hours, photos, or reply to reviews, and anyone can suggest edits.
- No hours and no photos, next to a competitor that shows “Open 24 hours” and a 4.9 rating. Callers with an emergency pick the listing that looks open.
Fix #1 yourself: Open your listing on Google Maps and tap “Claim this business”. Verify it (phone, email, or video), then in your Business Profile go to Edit profile → Business category, set “Plumber” as the primary category, and add your hours.
Who we are
A small team, not a big agency
TownKite is a small, remote team focused on one thing: helping Charlotte plumbers get found and called on Google Maps. We work with a short list of clients, explain everything in plain English, and fix one problem at a time.
FAQ
Common questions
What's included in the free audit?
We look at your Google Business Profile, your reviews, your website (if you have one), and how easy it is for a customer to reach you. You get a short, plain-English summary of the gaps we found and what we'd fix first. There's no obligation.
Is there a contract?
Monthly plans are month-to-month, with no minimum, and you can cancel anytime. You always own your Google Business Profile and your website. The Google Listing Tune-Up is a one-time job with no ongoing commitment.
Who do you work with?
We focus on plumbing businesses in Charlotte, NC and the surrounding area. Everything is handled remotely, by email, phone, and video call.
Can you guarantee a #1 ranking on Google?
No one can honestly guarantee rankings. Google decides those. What we can do is fix the things that are within your control, so your listing is complete, active, and trustworthy.
Will the automated review requests annoy my customers?
Requests are short, polite, and sent once with a gentle follow-up. You decide the timing and wording. We follow Google's review policies, so no fake reviews and no incentives.
How does missed-call text-back work?
When you can't answer, the caller automatically receives a text from your business number letting them know you'll get back to them, and they can reply by text. You see the conversation and can pick it up anytime.
I already have a website. Do I need a new one?
Not necessarily. If your current site works well on phones and makes it easy to contact you, we'll leave it alone and focus on other gaps.
Free Map Gap audit
Find out what's costing you customers
Tell us a little about your business. We'll review your Google listing and online presence and send you a free, no-obligation Map Gap audit.
- Plain-English findings
- Top fixes, ranked by impact
- No pressure, no obligation
Prefer email? [email protected]